GP Mystery Shop - March 2019

Healthwatch Croydon has recently conducted a mystery shop of GPs in the borough of Croydon, we looked at a number of factors which highlighted some recommendations for improvement. We think this report makes for very interesting reading, especially the comments made from those GP surgeries that performed well and provided accurate information to local people in Croydon.

We wanted to see how well Croydon’s GP practices performed in the following areas:

Waiting time
Staff attitude and helpfulness
Accuracy
Website