Croydon residents' experiences of eye care services
Healthwatch Croydon was commissioned by Healthwatch England to take part in a wider study, exploring the experiences of residents interacting with ophthalmology services in Croydon. The study revealed an overall positive rating for services at Moorfield's eyes services located at Croydon University Hospital. Participants rating trust highly in relation to opticians who had referred residents to Moorfields, however there was a mixed review of specialists who were monitoring or treating patients. Patients cited low barriers to access in terms of cost-based services with the greatest concern being waiting times.
The project was conducted during September 2024 and we collated 30 responses, the results of this study contributed to Healthwatch England’s overall report investigating eye care services alongside Healthwatch Bury, Healthwatch Cambridgeshire and Healthwatch Peterborough, Healthwatch Doncaster, Healthwatch Ealing, Healthwatch Hammersmith and Fulham, Healthwatch Lambeth, Healthwatch Leicester, Healthwatch Sandwell and Healthwatch Westminster, the Healthwatch England and Healthwatch Croydon report can be viewed and downloaded below.
