1. Insights from the BME community about wellness and services to support this - September 2019

    Report -

    Read the full report

  2. Croydon residents influence presentation of new Health and Care Plan - October 2019

    Report -

    Read the full report and press release

  3. Croydon residents share their views about the South West London NHS CCG merger - February 2020

    Report -

    Read the full report and presentation.

  4. Young Peoples’ Experiences of Mental Health in Croydon - February 2020

    Report -

    Read the full report

  5. South West London Healthwatch NHS Long Term Plan Engagement Report - April 2019

    Report -

    Read the full report

  6. ICN+ model feedback Thornton Heath - February 2020

    Report -

    Read the full report

  7. How COVID 19 is affecting residents part 1 and 2 - April 2020

    Report -

    Read the full report

  8. Seldom heard residents’ feedback on the ICN+ model in Thornton Heath - June 2020

    Report -

    Read the full report

  9. Guided by You - Healthwatch Croydon Annual Report 2019-2020

    Report -

    Read the full report

  10. Experience of using signage at Croydon University Hospital - November 2020

    Report -

    Read the full report

  11. The Journey of Street Homeless People using Croydon’s Health Services - July 2020

    Report -

    Read the full report below.

  12. Croydon University Hospital Accident and Emergency Department - How did you get here? - November 2020

    Report -

    Read the full report below.

  13. How is COVID-19 affecting Croydon residents? - May 2020

    Report -

    Read the full report

  14. Croydon’s COVID-19 shielders feedback helps develop support service - December 2020

    Report -

    Read the full report, press release and video comments from Croydon Council below.

  15. Impact of Covid-19 on the mental health of Croydon residents - June 2021

    Report -

    Read the full report and hear the voices of our volunteer T-level students in the video below.

  16. 'Experience of residents, friends and family and staff in Croydon’s Care Homes during COVID-19’ - 2020-2021

    Report -

    Read the full reports and press release.

  17. Healthwatch Croydon Shortlisted for National Impact Award!

    News -

    Healthwatch Croydon has received a nomination, for the National Healthwatch Impact Award. This recognition highlights our commitment, to creating health and well-being programs that cater specifically to the requirements and perspectives of Black African and Black Caribbean communities.

  18. Healthwatch Croydon Shortlisted for National Impact Award!

    News -

    Healthwatch Croydon has received a nomination, for the National Healthwatch Impact Award. This recognition highlights our commitment, to creating health and well-being programs that cater specifically to the requirements and perspectives of Black African and Black Caribbean communities.

  19. Exploring Croydon’s Health and Wellbeing Future

    News -

    We’re excited to unveil our latest report, ‘Feedback from the Healthwatch Croydon Community Engagement Session for the Joint Local Health and Wellbeing Strategy.’ This comprehensive document represents a collaborative effort, capturing insights from our community engagement session that significantly influenced the pre-consultation phase.



  20. Shape the Future of Health and Wellbeing in Our Borough

    News -

    Attention all residents in Croydon! We want to hear from you to help create an healthier community. Share your thoughts and contribute to the development of the Joint Local Health and Wellbeing Strategy for 2024-2029.

    This strategy serves as our guide, in building a Croydon where everyone can enjoy health and wellbeing. Your input is vital in addressing health disparities and making an impact on the lives of our community.

  21. New Report Release Evaluating Virtual Wards.

    News -

    Healthwatch Croydon, in collaboration with Healthwatch Wandsworth and the South West London coordination team, conducted groundbreaking research alongside the Health Innovation Network.

  22. Have your say on the proposed future locations for very specialist cancer services for children living in south London

    News -

    Have your say on the proposed future locations for very specialist cancer services for children living in south London and most of south east England.

  23. Have your say on the proposed future locations for very specialist cancer services for children living in south London

    News -

    Have your say on the proposed future locations for very specialist cancer services for children living in south London and most of south east England.

  24. Paediatric oncology service change impacts South West London families

    News -

    NHS England is promoting a public consultation about two new potential sites for the paediatric oncology treatment centre that serves South West London. They insist that the service must move from its current location at the Royal Marsden Hospital, citing safety concerns. Some patients of current service users disagree with this decision and say that the service must remain where it is.

  25. We are seeking your input regarding our Patient Experience Strategy!

    News -

    Here at Healthwatch Croydon our mission is to amplify your voice and ensure that your healthcare experiences are both heard and acted upon. That’s why we are thrilled to extend an invitation for you to take part in the consultation for our Patient Experience Strategy.

  26. Croydon’s patients help 1200 London GPs to improve better access to services - September 2021

    Report -

    Read the full report and watch the session presentation below.

  27. New Addington GPs gain insight from their patients on their service and digital app - December 2021

    Report -

    Read the full report and press release below.

  28. Croydon older people’s Personal Independence Coordinator service to be enhanced in response to user feedback - March 2022

    Report -

    Read the full report and press release below

  29. Croydon Black, Asian, and ethnic minority groups experiences of health and social services and the role of the CQC - March 2022

    Report -

    Read the full report below.

  30. Croydon residents’ views on the COVID-19 vaccine - May 2022

    Report -

    Read the full report and press release below.

  31. Croydon residents and dentists work together to highlight needs and communicate services better - June 2022

    Report -

    Read the full reports below and press release.

  32. New Report Release | Croydon residents’ experiences of living with Long Covid - June 2022

    Report -

    Read the full report and press release below.

  33. Health and Care Plan Refresh Primary Care Event Insights and transcript - July 2021

    Report -

    Read the full transcript below

  34. Full Report: Croydon residents’ Urgent and Emergency Care journey and experience - December 2022

    Report -

    Read the full report

  35. Non-English speaking Croydon residents experience of accessing services - February 2023

    Report -

    Read the full report below

  36. Croydon Health Services NHS Trust Enhances MyCare Online Patient Access Based on Patient Feedback - June 2023

    Report -

    Read the full report.

  37. LAS Letter: Patient Insights: Key Priorities for London Ambulance Service in Croydon - January 2023

    Report -

    Please read full report.

  38. Dementia Pathway Experiences in Croydon - June 2023

    Report -

    Read full report

  39. Asylum seekers health and wellbeing survey - June 2023

    Report -

    Read the full report

  40. Views on Covid and Flu vaccinations from Pakistani and Bangladeshi communities - June 2023

    Report -

    Read the full report below

  41. Mystery shop of Croydon's GP websites - June 2023

    Report -

    Read the full report

  42. Young People's Mental Health - June 2023

    Report -

    Read the full report below

  43. FAQs

    Advice and Information -

    We are here to listen but if you have a question that you think other people have already asked, have a look here first