Report
Report
Croydon residents share their views about the South West London NHS CCG merger
Read the full report and presentation.
Report
Croydon residents influence presentation of new Health and Care Plan
Read the full report and press release
Report
September 2019 | Insights from the BME community about wellness and services to support this
Read the full report
Report
Service user experiences of perinatal mental health services in Croydon - 2019
Read the full report.
Report
Living with a respiratory condition in South West London: What matter most to patients - April 2019
As part of a Healthwatch England grant to support insight to help the development of the South West London Health and Care Plan, we spoke to respiratory patients in community settings in Croydon as well as outpatients in St Georges and St Helier hospitals. We spoke to over 40 patients in three days of research at six locations and presented their feedback at the South West London NHS |Clinical Conference last month.
Most patients would like swifter referrals, more information about the pathway process to diagnosis and beyond. They also welcome opportunities to be informed and self-manage their condition, avoiding the use of medication if possible and also would welcome non-medical support including community training and support.
Most patients would like swifter referrals, more information about the pathway process to diagnosis and beyond. They also welcome opportunities to be informed and self-manage their condition, avoiding the use of medication if possible and also would welcome non-medical support including community training and support.
Report
GP Mystery Shop - March 2019
Healthwatch Croydon has recently conducted a mystery shop of GPs in the borough of Croydon, we looked at a number of factors which highlighted some recommendations for improvement. We think this report makes for very interesting reading, especially the comments made from those GP surgeries that performed well and provided accurate information to local people in Croydon.
We wanted to see how well Croydon’s GP practices performed in the following areas:
Waiting time
Staff attitude and helpfulness
Accuracy
Website
We wanted to see how well Croydon’s GP practices performed in the following areas:
Waiting time
Staff attitude and helpfulness
Accuracy
Website
Report
Dementia Carers Experiences of Health Services in Croydon - February
Over the last couple of months, we have worked with members of the community as well as partner stakeholders to collect feedback on how Croydon’s Dementia carers have experienced local healthcare services. We have certainly heard a lot of heartfelt stories from this hard to reach group the comments provided will certainly help to improve and shape future services.
Report
Meet the Changemakers - Adult Mental Health 18 July 2018
Healthwatch Croydon invited Croydon residents to ask questions directly to those changing Croydon’s adult mental health services including NHS Croydon Clinical Commissioning Group and South London and Maudsley NHS Foundation Trust.
Attendees got to hear more about the future of these services in Croydon in relation to national plans for mental health outlined in NHS England’s Implementing the Five Year Forward View for Mental Health.
Attendees got to hear more about the future of these services in Croydon in relation to national plans for mental health outlined in NHS England’s Implementing the Five Year Forward View for Mental Health.
They got to give your views in three rounds of small-table discussion on: self-care and support; GP and community care; and acute hospital care.
You can hear the presentations and follow slides presented below.
You can hear the presentations and follow slides presented below.
Report
Street Homeless experiences of health services in Croydon - June 2018
Following our previous report published in February 2018, on homeless living in hostels, Healthwatch Croydon wanted in understand the views of those living on the street,working with Crisis Skylight Croydon.
This report looks at those rough sleeping in Croydon and their access to health services.
This report looks at those rough sleeping in Croydon and their access to health services.
Report
User perception of One Croydon Personal Inderpendence Coordintors service - June 2018
This report documents the results of a survey by Healthwatch Croydon of users of Personal Independence Coordinators, or PICs, in Croydon and their experience of the service. PICs is an output of the One Croydon Alliance of NHS providers, Croydon Council and Age UK Croydon.
Report