News and reports

Read the full report and press release

Read the full report

Read the full report.

As part of a Healthwatch England grant to support insight to help the development of the South West London Health and Care Plan, we spoke to respiratory patients in community settings in Croydon as well as outpatients in St Georges and St Helier hospitals. We spoke to over 40 patients in three days of research at six locations and presented their feedback at the South West London NHS |Clinical Conference last month.

Most patients would like swifter referrals, more information about the pathway process to diagnosis and beyond. They also welcome opportunities to be informed and self-manage their condition, avoiding the use of medication if possible and also would welcome non-medical support including community training and support.

Healthwatch Croydon has recently conducted a mystery shop of GPs in the borough of Croydon, we looked at a number of factors which highlighted some recommendations for improvement. We think this report makes for very interesting reading, especially the comments made from those GP surgeries that performed well and provided accurate information to local people in Croydon.

We wanted to see how well Croydon’s GP practices performed in the following areas:

Waiting time
Staff attitude and helpfulness
Accuracy
Website

Over the last couple of months, we have worked with members of the community as well as partner stakeholders to collect feedback on how Croydon’s Dementia carers have experienced local healthcare services. We have certainly heard a lot of heartfelt stories from this hard to reach group the comments provided will certainly help to improve and shape future services.

Healthwatch Croydon invited Croydon residents to ask questions directly to those changing Croydon’s adult mental health services including NHS Croydon Clinical Commissioning Group and South London and Maudsley NHS Foundation Trust.

Attendees got to hear more about the future of these services in Croydon in relation to national plans for mental health outlined in NHS England’s Implementing the Five Year Forward View for Mental Health.

Following our previous report published in February 2018, on homeless living in hostels, Healthwatch Croydon wanted in understand the views of those living on the street,working with Crisis Skylight Croydon.

This report looks at those rough sleeping in Croydon and their access to health services.

This report documents the results of a survey by Healthwatch Croydon of users of Personal Independence Coordinators, or PICs, in Croydon and their experience of the service. PICs is an output of the One Croydon Alliance of NHS providers, Croydon Council and Age UK Croydon.

Read questions from Croydon residents and answers NHS Croydon CCG and One Croydon about changes to health services that were raised as part of our Meet the Changemakers event on 13 March 2018.

Our Patient Experience Panel data analysis raised issues about Croydon University Hospital elderly wards. We visited and spoke to patients to find out their experiences. Considerations around training, stimulation and opportunities to feedback where recorded, and the report was received positively by management

This report recorded the experiences of homeless people who were referred by the council into support hostels in November 2017. It found that adult homeless, particularly those with complex needs, were not supported by GP practices as well as younger homeless in similar accommodation and suggests considerations for service providers.